design T-shirt store Hoimi

User's guide

About size

The size list and notation dealing in Hoimi are as follow.

• K80 - 130(Kid's size)
• GS(Girl's-S) (=140)
• GM(Girl's-M) (=150)
• GL(Girl's-L) (=160)
• S
• M
• L
• XL
• XXL

In Hoimi, Dimensions of each body, has written in the manufacturer's catalog notation.
We recommend that you compare the dimensions with Your T-shirts before buying.
About XXL size,a print may become smaller than a sample image by the relation between body size and printable range.
There is also the case that the size notation in Hoimi and the size of the products tag are different depending on the type of body.
(ex: GS-GL size of 5.6oz Tshirts etc.)
Please note that by the production lot, there might be a slight error would occur in the actual product dimensions and notations.
* For more information about the shape of the body , Please refer " About the print and body ".

About body Color

In Hoimi, the color of products is written in English as follows. In some colors, please keep in mind that a differs from the manufacturer's formal color name.
Please refer to the product for an actual color.

• White →  White
• Ash →  Ash
• Gray →  Gray (Mix gray)
• Chacoal →  Chacoal
• Navy →  Navy
• Black →  Black
• Naturals →  Naturals
• Beige →  Beige
• Sand →  Sand (Sandkahki)
• Brown →  Brown
• Burgandy →  Burgandy
• Purple →  Purple (Mat purple)
• Kahki →  Kahki (City green)
• Lightblue →  Light blue
• Melon →  Melon
• Violet →  Violet
• Yellow →  Yellow (Lemon yellow)
• Banana →  Banana
• Aplicot →  Aplicot
• Lightpink →  Light pink
• Pink →  Pink
• Lavender →  Lavender
• Mint →  Mint
• Aqua →  Aqua (Aqua blue)
• Sax →  Sax (Sax blue)
• Lime →  Lime (Lime green)
• Lightgreen →  Lightgreen
• Gold →  Gold
• California orange →  California orange
• Red →  Red
• Tropical pink →  Tropical pink
• Turquise →  Turquise (Turquise blue)
• Royalblue →  Royal blue
• Salmon Pink →  Salmon Pink
• Coral Orange →  Coral Orange
• Light Purple →  Light Purple

About Body color, we are using the picture provided by the manufacturer. However, it will largely depend on your monitor brightness and other settings, some color differences might occur between the products and images. Please note it.

About Ounce(oz)

Depending on the body type, there is the different ounces body.
Ounce is a unit of weight (1oz = about 28g).Generally, if ounce becomes high,fabric of body becomes thick .

About the member registration

In Hoimi, we will not take any fee In member registration. And all services are available immediately after completing registration.
When buying in Hoimi, we need your member registration.Please go to " New Member registration" from here .
Your personal information entered during registration will be handled properly based on our privacy policy.

• When you cannot do the member registration

  In this case, you may have encountered an error to the input of you. Please check the errors displayed in red letters.
  you can not the multiple registrations of the same e-mail address. Please note it.

• When you cannot do log in

  TWe think that you have not entered correct ID or Password or your member registration was not completed.
  When you cannot log in despite having already registered, input ID or password might be in mistake. Please refer the following "When you forget the password".
  Customers who have not yet registered, Please go to "New Member registration" from here .

• When you forget the password

  If you have forgotten the password, please make a reissue proceedings from here .

• When you doubly register as Membership

  There is no problem that the same customer will register again. But, you'll need different email address when you register again.

About changes of registration information

Any changes of your registration information, can be changed immediately from "Change of customer information" in your user-page .
You can change the registration data ( e-mail address, password etc.).
MAlso, you can remove and fix "the registered address" that you registered in previous purchase.

About bookmark function

You can bookmark up to 80 products. You will be able to see them from the bottom menu "Bookmarked items".
To bookmark, please click on the button (show on the right) in the Product detail page or category pages, etc.
Change or deletion of bookmark products, you can be done in your " My page ".
Also, Bookmark has been linked with Hoimi Mobile for mobile phones. In your spare time, Bookmark your favorite items on your mobile, and after you've gone home, you can buy on the PC.

About use situations

In Hoimi, we recommend the following use environment for using this site comfortably.

• Recommended browser

  • Google Chrome 4.1 or later
  • Safari 3.2 or later
  • Internet Explorer 9.0 or later
  • FireFox 14 or later
  • Opera 13 or later

  When viewed in a browser older than above, it may not display correctly.

• Recommended screen size

  More than 1024 * 768 pixel

• Recommended transmission speed

  Broadband recommended

• Browse Environment

  In Hoimi, for the customer's comfortable shopping environment, we will partly use the asynchronous communication (AJAX) with a server. Therefore, in order to complete shopping correctly, please be sure to enable the function of CSS and JavaScript.
  Also, in some places, We use the feature of the browser "cookies". Please Enable Browser's "cookie settings".

About Confirmation of order Status

After completing your order, you can check your order contents at your User-page .
If the status of the order is "Order accepted", you can change the contents of your order.
If the status of the order will become "Confirmed order", you can not change your order.

About Cancel or modify products

At the user-page , if the status of your order is "Order accepted", you can change product size, color or cancel your order.
If the status of the order will become "confirmed order", you can not change your order.
Timing of your order status changes will vary due to congestion, order date or payment method.
After the status became "Confirmed order" , we can not accept cancellation or changes of your order.

If an error occurs

If an error message is displayed in the process of purchasing or browsing products, data processing may have gone wrong. Please access this site again after closing a browser once.
if the same error occurs again. Please contact to info@hoimi.jp .

About additional order

Combining multiple order after order completion cannot be performed.
Before completing your order, please check your order carefully.

About Wholesale

In principle, Hoimi doesn't correspond to the wholesale sales.
If you got the appropriate permission to the designer in advance to be sold in your stores, it may be possible to sell. However, Wholesale discount prices are not supported.
Furthermore, the unauthorized resale of the Products of Hoimi is strictly prohibited.

About Payment methods

Payment you can select in Hoimi are "Paypal (credit card)", "COD" and "bank transfer".

About Paypal

Paypal is a standard service of wallet in the world that corresponds to the region and 21 currencies with 190 countries.
Individual datas that you input is preserved only in Paypal. The credit card you can use is a list of the right.
If your subtotal is 80,000 yen or more, you cannot use Paypal. Please select other payment methods.
You cannot use installments and ribo payment, and you cannot cancel your order after settlement.Please note it.

About COD

You must pay, when you receive the commodity from the carrying company.
Separately, it costs 420 yen as a cash on delivery commission.

* The shipping outside of Japan can not be available.

* In some areas, COD is not available. We may ask you in that area to change to the Bank Transfer later. Please be forewarned.

You can pay with various cards besides cash.

• Cash

  When you receive the products, you can pay by cash.

• Debit Card

  When you receive the products, you can pay by the cash card of financial institution.
  Please check the available financial at here .
  

• Credit Card

  When you receive the products, you can pay by credit card.
  Please check the available credit card at here .
  

If your subtotal is 30,000 yen or more, you cannot use COD.

About Bank Transfer

Please transfer it to our account after you order. Payment fee will be payable by the customer. After confirming the customer's payment, we send out the commodity to you.

List of our designated bank

• 
  Mitsui-Sumitomo Bank
• 
  Mitsubishi-UFJ Bank
• 
  Japan net bank
  
• 
  Rakuten Bank
  

Bank accounts has also been described in the order confirmation email.
After you order, if there is no transfer within eight working days, we may cancel your order.
If the names of orders and bank transfer are different, please provide the name of the bank transfer to the input field below.

About Changes of Payment

After completing your order, you can change your payment method at your User-page .
If the status of the order will become "confirmed order", you can not change your payment method.
Also, payment of Paypal can not be changed, because of the payment system of Paypal.

About the Issue of receipts

• If you pay by COD

  You received from shipping companies is an official receipt(Containing the names of our company).
  If you need a receipt issued from us, please send the receipt of the shipping company and the return Stamp(80 yen) to the address below.

  MCS INC.(submitting receipts of Hoimi) Nana Building 6F,Yanagibashi 1-32-7,Taito-ku,Tokyo,111-0052

• If you pay by Paypal or Bank transfer

  Customers pay by bank transfer or Paypal, if you need a receipt issued from us, please contact us before shipping the products. We will send you a receipt with your products.
  if you wish a receipt issued from us after shipping the products, you need the stamp for return (80 yen).
  Write the total amount ,your name ,your address and order number, and with enclose a stamp for a return, please send to the address above.
  if the bank transfer is your payment, the transfer certificate issued by financial institutions will be treated as receipt. If the names of bank transfer and the name in receiptare different, please note that the issuance of receipts is not allowed. Also in International Shipping, the receipts can not be issued.

About the information on delivery

Hoimi's products are shipped by Sagawa Express Co., Ltd. in Japan. Also, Hoimi's products are shipped to overseas by EMS.
If you want to confirm the shipment status, Please check from " Sagawa Express Baggage Inquiry " (For domestic shipping).
For overseas shipping, may not be able to track by the Country. For details, please see " International shipping Guide ".

To stop the products at the Shipping Company's Office are not accepted.
About changes of delivery address after we have shipped or some inquiries, please contact directly to Sagawa nearest service center (domestic) or local post office (overseas).

About shipping and handling

Except for Okinawa Prefecture and some outlying areas, we will deliver products in the flat rate 499 yen. The delivery fee to Okinawa Prefecture and some outlying areas is 3,000yen.
* If you have purchased over a certain amount, you will be free shipping. Please check here for details.
International shipping charges varies by region and product weight. For details, please refer to " International shipping Guide ".
Also if you order in COD,Iyou will take COD fee in addition to the commodity price. please refer to " About COD ".

About The days for delivery

If shipment in Japan, will be delivered in approximately 1-3 days after shipment.
This Map is roughly shown the approximate number of days after shipment. Please refer.
If your ordered products have not arrived after more than 5 days after received the email, please contact to info@hoimi.jp .
About days of delivery for overseas shipping, please refer to " International shipping Guide ".

About the times for delivery

You can specify the arrival time you want (Domestic Shipping only). Hours available for selection are as follows.

• Morning
• 12:00 - 14:00
• 14:00 - 16:00
• 16:00 - 18:00
• 18:00 - 21:00

Arrival time of products may be delayed depending on circumstances such as traffic congestion. Please note it.
We can respond only in Japan.

* In the following cases, you may not be able to specify a time. Please be forewarned
The customer who lives in the region where cannot be specified delivery time will be delivered products as "Not specified ". Please note it.

• If the date of delivery will be on Sunday or holiday
• Delivery to some remote islands and mountainous areas

If the product have not received

Time you can receive the products will be 14 days from date of shipping.
If you have been in absence, the shipping company will leave a notification. Please contact to the shipping company, and be sure to pick up the products.
If unreceived by the deadline, once the products are returned to us.
Re-delivery of products will be borne by the customer.

If you can not receive the products due to unavoidable circumstances, please contact to " info@hoimi.jp" in advance.

* By Reasons, we may refuse to resend .
* Reshipment date can not specify.

You deny receipt of products will be a serious violation of contract. Please be sure to pick up products.
If you refuse to receive the products of COD, we may take the measures that ban the use of the site and Legislative measures to you. Please note it.

About mail shipping

In addition to the normal shipping, it can ship by Yamato Transport mail(Only in Japan).
We will be able to deliver in 80 yen at uniform whole country of Japan, including the remote island of Okinawa region.
Deliveryman will post it in the post of your house, so you can receive it even if in the absence .
It take a time to delivery than usually.In addition, there is no compensation in case of delivery problems. About more details,when ordering, please read "Important Notes on the mail".
if you order more than 2 products, you will receive multiple e-mail because it shipped separately. Please note.

Before using the product

• Checking items on arrival

  When you receive the products, please make sure there are no defects.
  Please contact us within 7 days after delivery if the products is "Defective goods" or "The product ordered is different" . That only if, we can receive a exchange or return.
  Used, or washed products can not accept returned or exchanged, even though within seven days.
  Inquiries about returns, please contact us from info@hoimi.jp .

• About product washing.

  The printed product, we recommend washing before use product. Alone and not mix other clothing, please wash with a small amount of detergent. if worn by children that have sensitive skin, please be warned.

About returns that caused you

The return of goods is possible only when goods are inferior goods or when a different product arrives. Returns and exchanges of your convenience ( unsuitable sizes , difference from your image, and wrong orders etc.) are not accepted.
Some errors in dimensions or difference from your color image can not be accepted as well as returned or exchanged .

Also, "Cooling off" is a system applied to the door-to-door selling. Therefore, Please note that not apply to Internet sales.

About defective

If the products are inferior goods or when a different products arrives, we will respond to replacement as soon as possible.
If we have no replacement products, we will refund the product price. Also, if the following is true, we will not accept returned or exchanged.

• Returns and exchanges of your convenience ( unsuitable sizes , difference from your image, and wrong orders etc.)
• Products that are older than seven days from arrival
• Product which have marked with dirt or scratched by you.
• Products used once.
• If you've lost your order number and other data about the order.
• Washed products.
• If the returned products have been very different as compared to that when shipping from us (including accessories).

About information on our return, within 7 days after delivery. Please contact to info@hoimi.jp .
We will guide you how to return .

* We will check the poor portion of the returned product. And we answer you by e-mail.
* Inspection results, if not caused by Hoimi or if there are no defects, we will return the products to you.
* When not returning product promptly, we may end a correspondence period.