design T-shirt store Hoimi

FAQ

This is a list of frequently Asked Questions from customers and answers from Hoimi.
Before contacting us, please read it once.

I can't receive an email from Hoimi.

If the e-mail sent by Hoimi do not arrive at your registered address, the following possibilities could be.

 1 Server Error of Hoimi

If a system error has occurred during your order , the system displays an error at that point. If you have not seen something like that, the mail is successfully sent.
If the error message appeared, please contact us from " Contact us " page.

 2 In the spam mail folder

We think likely that it would be treated as spam by mistake in your e-mail BOX. It frequently happens at Webmail such as Yahoo!.
Customers who can not receive an email, please looking for in a spam folder first.

 3 Address error of e-mail

If you do not apply to the above two points, please check your address again.

 4 Setting of Your Provider

Even if e-mail from Hoimi is sent correctly, the reception of e-mail may be interfered by the provider setting. If so, please try another email address.

If all of the above are not apply, please contact Hoimi. Personnel will send e-mail to your address.

Can I buy in stores?

We apologize, but products handled at Hoimi can purchase only by our site.
However, regarding the product of some designers, it may have merchandise outside Hoimi, please contact the designers directly.

What is the type of print?

The product of Hoimi is printed by inkjet printing.
Some products may be used other processing. For more information about printing, Please refer to " About print and body ".

What is the type of body?

For details of the body used in Hoimi, Please refer to " About print and body ".

Do you support printing in white ink?

Sorry, currently in print in white ink is not supported in Hoimi.

Do you have a mobile site?

We offer a site for mobile phones "Hoimi Mobile". Please buy from here by using mobile phone.

Can I use a design that is registered with the Hoimi?

All designs in Hoimi will be attributed to MCS Inc and each designers.Unauthorized use will be prohibited.
If you wish to use a design of each designer, please contact that designer. you must use with permission from the approved use.

Can I see the original T-shirt before I buy?

All products of Hoimi are made ​​to order. So, we do not have product stock at all. Sorry, you can not see the actual product before purchase.
When purchasing, Please check the products thoroughly.

Can I change the print position and body color?

All of products (such as body color, print location and so on ) are determined by the designer. We can not change it.
If you wish to change, please contact each designer directly.

Can I return or exchange?

All products of Hoimi are made ​​to order. Except for the defective, "Returned or exchanged that caused you" can not accepted.
If Obvious defects in the products ( defective body or defective print ) is observed, or if different products are contained, we will accept returned or exchanged.
In that case, please contact always within eight days after delivery. Also, if the following, we might refuse any returned or exchanged within eight days.

• If you have worn products.
• If cleaning or if you remake.
• If you lose the ancillary parts.

We strictly prohibit that you refuse to receive the products of COD.
In such case, and if not answer to us, we may take legal action or ban use of our site. Please note.
If you have no idea about this order itself, Please contact us.

When it does not fit me, can I exchange?

In this case, it applies the above "Returned or exchanged that caused you" , we will not accept.
And, if you mistook the color,it will also applies.
Please check the color and size before you buy.

What payment method do you have?

Payment you can select in Hoimi are Paypal(credit), Bank transfer, COD (cash,debit card or credit cards).

Can I change the payment method?

If you would like to change the payment method after purchase, change is possible from your " My page " for each user.
However, if the order status is set to "Order confirmed", it is not possible to change the payment method. Please understand.
In addition, About changes from Paypal and changes to Paypal, it is not possible. Please note it.

Can you send me the confirmation email of bank transfer?

If we confirm that you have transfered to our bank ,we will send a payment confirmation e-mail to your registration address. Payment after Friday afternoon will confirm in the next week. Please be forewarned.
If you will not receive a payment confirmation email, payment may be canceled by your wrong input. Please check that you have correctly received by the bank about payment to Hoimi (by the contact number of the bank transfer, or movement of bank balance).
Despite the payment has been executed correctly, if there is no contact from Hoimi, please contact to Hoimi.

Can I bring my own body to print?

We're sorry, we do not support such a service.

Can I use gift-wrapping services?

We offers several wrapping service.
Depending on the type of wrapping, there are differences in the capacity and delivery method.
Selection screen will appear in the middle of accounting. If you are interested, please select the wrapping service.
In addition, you will be able to come with a message card.

Is it possible to ship overseas?

You can ship to more than 100 countries and regions abroad. For details, please refer to " the Guide for overseas shipping ".

Can I check whether the place where I live is included in the outlying areas?

By corresponding situation of Sagawa Express, outlying areas are subject to change.
If you would like to know in advance, please put some products into your cart. Then, proceed to the page of "final confirmation", please check there.

I am height **cm and weight **kg. Which size is better?

Your Size will depend by your dressing ( "wearing tight", "wearing loose" etc.). So, we can not suggest about the size of the individual.
We recommend to measure it compared to T-shirt size you have.

Please tell us about the number of stock of **(product name).

In Hoimi, We do print after order confirmation. Therefore, there is no product stock. There is a stock as a body.
With regard to the confirmation of the stock status of each body and color,when you put products into your cart, marks of "A - D" will appear. Please check there. Or, please refer to the list of "The size and color of the end or temporarily stockout" in " About the print and body ".

Can I receive my order in ** days?

In Hoimi, we have shipped within 3 business days after the order except for the crowded period.
Regard to the required number of days until the product arrives after shipping, please see " About The days for delivery " in User's guide.
In the case that you need a product in a hurry, if you have contacted us, we will correspond to the extent possible. In that case, if you have satisfied the following conditions in order content, faster delivery is possible.
In addition, we can not accept the individual support such as the express delivery, please note.

 1 Products stock condition is all "A"

If there is no stock in Hoimi, the body becomes obtaining from the manufacturer. In that case, it takes extra time to ship it about 1-2 days.

 2 Payment method of other than bank transfer

If you wish to bank transfer, time lag occurs until your payment is confirmed by us. Therefore, it may take more time to ship.

 3 Select the normal shipping in delivery method

Mail-shipping takes days to arrival compared with normal shipping. When in a hurry, please refrain.